Customer Journey

We designed the Darley 20 for simplicity and ease, both for you and our installers. There are few options and decisions to make, and only a couple of key moments when your presence on-site would be appreciated. We would love for you to welcome us on Day 1 and send us off on Day 5. On Day 2, you may want to stand on the floor to confirm or adjust the placement of the door and windows. Additionally, it’s helpful if you can be on-site at 11 AM on Day 3 to discuss your electrical needs with the electrician before the cables are roughed in.

Please fill out our contact form or give us a call to schedule a cabin viewing. We offer free site inspections for nearby customers and free video inspections for those further away. Feel free to reach out with any questions you may have.

We host regular open mornings, and you’re welcome to join us. This is a great opportunity to experience the space firsthand and see the quality of our materials and craftsmanship.

We provide free site inspections within one hour of Katoomba to discuss location, orientation, and any necessary site preparation. Additionally, we assess zoning, easements, heritage listings, and identify any fire-prone land.

We offer free, no-obligation, fixed, itemized quotes along with available installation date ranges. Our quotes encompass site preparation, including excavation and retaining walls if necessary. Please note that electrical work is not included; most customers choose our recommended electrician. We will coordinate with your selected electrician to ensure seamless integration with our installation schedule.

You can add or remove itemised products and services, as well as select your preferred options and colors. Door and window placements can be confirmed or adjusted the day before installation.

Confirm your preferred installation date range and pay your first invoice, which is 50% of the total. The second invoice, for 40%, will be due two weeks before your installation.

If your site is not flat, we may require additional days for excavation and to construct retaining walls. If the location has not been confirmed, it would be helpful for you to be present when we arrive.

Day 1: Confirm Location | Assemble Base Frame | Concrete Posts
Day 2: Complete Decking | Finish Flooring | Confirm Door & Window Locations | Assemble Wall Frames
Day 3: Erect Walls | Install Rafters | Confirm Electrical Needs | Insulate | Weatherproof
Day 4: Install Door | Install Windows | Install Colorbond
Day 5: Add Flashings | Install Internal Trim | Clean Up | Final Inspection

Have a look around the cabin and let us know if there's anything that you think we've missed.

The final 10% will be due on the completion of your installation.

We strive to enhance our services and greatly value your feedback, testimonials, and reviews.