Customer Journey

We've designed the Darley 20 to be as easy as possible for you and our installers. There are minimal options and decisions to be made, and there are just a couple of key times that you might like to be on site. We love it if you can welcome us on Day 1 and fare us well on Day 5. You may also like to stand on the floor on Day 2 and confirm or change where the door and window/s will go. And on Day 3 it's good if you can be on site at 11am to confirm with the sparky the electrical you need before the cables are 'roughed in'.

Fill out our contact form or give us a call to arrange a cabin viewing, free site inspections (if you're nearby), free video inspections (if you're not), or to ask any questions.

We have regular open mornings where you are welcome to come along.

Get a feel for the space and the quality of our materials and workmanship.

We offer free site inspections within 1 hour of one of our NSW bases to discuss location, orientation and any site preparation required. For locations further than an hour away, call to arrange a free remote site inspection over a video call - we can follow this up with a paid site visit if it sounds like there's a high chance your site is suitable.

We also look into zoning, easements, heritage listings and identify fire prone land.

We provide free, no obligation, fixed, itemised quotes and installation date ranges available.

Quotes include site preparation such as excavation and retaining walls if required.

Electrical is not included. Most customers go with our recommended electrician.

We will liaise with your choice of electrician who will need to coordinate with our installation.

Add or remove itemised products and services and choose options and colours.

Door and window positioning can be confirmed or changed the day before they are installed.

Confirm your preferred installation date range.

Receive and pay your first invoice for 40%.

The second 40% will be due 2 weeks before your installation.

If your site isn't flat, we'll need a day or two to excavate and build retaining walls.

If the location hasn't been confirmed, it's handy if you can be around on our arrival.

Day 1: CONFIRM LOCATION | Base Frame Assembled | Posts Concreted

Day 2: Decking Completed | Flooring Completed | CONFIRM/CHANGE DOOR & WINDOW LOCATIONS | Wall Frames Assembled

Day 3: Walls Up | Rafters Up | CONFIRM DOOR OPENING DIRECTION & ELECTRICAL | Insulation | Weatherproofing

Day 4: Door | Window/s | Cladding

Day 5: Flashings | Internal Trim | Tidy Up | INSPECT

Have a look around the cabin and let us know if there's anything that you think we've missed.

The final 20% will be due on the completion of your installation.

We're always looking to improve and appreciate feedback, testimonials and reviews.